If you have worked in recruitment for any decent amount of time, you will probably have come up against the scenario where a client starts being difficult when your invoice arrives on their desk…. or before then.
In my time working as a recruiter I’ve heard a range of excuses. Fair play to some clients… they really get quite creative to try and avoid paying fees sometimes. When I was younger and dumber they would often get away with it…. although that was more to do with my employer who didn’t want to take on the fight.
Here are my top 5 examples, some of which will not be unfamiliar to you… and if I had my time again what I would say in response.
Sorry, we already received his CV from someone else. That’s fair enough. If you can just show me the email or some other form of evidence to back that up I’ll walk away. Oh….you don’t? …. Funny that.
After offering him, we discovered he was already on our database. And your point is? Even if that is true, what difference does it make? Employ a better HR department in that case, and then you wouldn’t need me in the first place to find you someone you apparently already know.
I’ll pay you something, but we had to offer her more money so I’m not paying it all. Oh really… and you expect to pay the same for a Ferrari as you would a Skoda? No? Well, why do you expect to pay the same for a candidate that you have decided is a lot better ?
We weren’t really happy with the service. OK. First I am hearing about it is now. But you have still taken my candidate so…. are you one of those that doesn’t pay the restaurant bill after eating everything because the fork was dirty?
What are you going to do about it? Ballsy- you are Goliath to my David so I don’t imagine a legal fight will be much fun for me. I’ll just tell my candidate that their future employer operates this way, that it suggests that they don’t value you that much and they might be the same when it comes to you asking for a pay rise or bonus time. Maybe they will still want to join you. Maybe.
People who use recruitment agencies will try and take the piss sometimes. It’s to be expected… just like every industry. Apart from ensuring you have yourself well and truly covered with your terms, the best advocate is your candidate. In my experience, if you have that type of relationship with your candidate, one where they trust you, take your advice and ultimately respect what you are doing for them, then they will be prepared to back you up.
What about your experience? What are some of the more ridiculous, creative excuses you have been given? How did you handle it?