No one likes to be told their kids are ugly…

It’s true you know… No one, and I mean no-one likes to be told their kids are ugly – and let’s face it… there are some damn awfully ugly kids out there… Sometimes though, you just need to man up and call it like it is.

blog1Ok… enough of the vague innuendo, what I’m really getting at is are you tough enough to have the types of conversations you need to have, to be a successful recruiter?

Sometimes candidates and – God love them – clients need to be told they are wrong. It’s your job as a Recruitment Consultant to consult damn it!

Whether it is a candidate with unrealistic expectations, a client dragging their feet, or either a client or candidate who is not engaged in the process, you need to do something about it – and early…

I was working with a candidate recently… let’s call them… I don’t know… Lance Armstrong. Anyway, Lance – who was a rather handy cyclist, but had experienced some serious health issues along the way, oh and had a penchant for the occasional fib – had an inflated opinion of his worth in the market. He believed that to change roles he needed an additional 20%… why? Apparently a friend of his – with a more stable work history, greater success and working in a field with a higher demand – just secured a 20% increase changing roles. Lance told me that he had been to see two other recruiters, but had not heard back from them…

My options… Sure, I could follow the lead of the other recruiters and just never call Lance ever again… or, I could advise Lance on the market and where he fitted in. I chose the latter. I consulted to Lance and did my job. Eventually, we secured a new opportunity for Lance with a healthy 10% pay rise… Unfortunately, Lance recently confessed to some past misdemeanours and I’m not sure he’ll make it through his probation period…

blog2And what about clients you ask? Well, I’m glad you did… just before Christmas we were approached by a client for an urgent need. We were told we could have the role exclusively for two weeks. One of our consultants dropped everything and focused solely on the opportunity. It seems Mr Client may have caught our good friend Lance Armstrong’s fibbing bug. Of the first 6 candidates we spoke to, 3 of them had already spoken with another recruiter in relation to the role. The 3 that hadn’t were of strong quality and were duly represented. Unfortunately, Mr Client didn’t return calls, or emails for the next week… sound familiar? By the time we were able to speak with the client we were informed that he had secured a candidate himself that he was about to offer… Options? Well, we could have chosen the easy road and waited for the client to ‘throw us another bone’ down the line…or… we could consult to him. Again, we chose the consulting option. At a meeting we went through the process and explained what exclusivity meant to us, and how important it was for the relationship to be transparent and honest. I don’t know if we will work together again, but at least rules are in place…

I guess the message here is that you – yes youare an expert in your field. It is your job to consult and advise your clients and candidates. Don’t work with people who do not understand your process and why it works. Don’t work with people who are not engaged in the process, and don’t work with people who are not completely honest and transparent. If you catch a candidate or client lying – they will probably do it again, and if you do catch them call them on it!

Next time you doubt your ability, or even your authority, have a look at your business card, or email signature… Does it have the word Consultant on it? If it does I suggest you consult – or you won’t last in this business…

Craig Watson

 

1 thought on “No one likes to be told their kids are ugly…”

  1. Craig,
    Thanks for yet another excellent article.
    The best time to set the rules of engagement, including honest dealings by all concerned, is when picking up the order and gathering the brief.
    Recruit with the End Defined.

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